1. Introduction

At Bit Collective Limited (operating as Bit Design Agency), we strive to deliver high-quality software and AI solutions, including custom software development, web design, SAAS products, and more. This Refund Policy outlines the circumstances under which we offer credits or rework for our services.

2. General Refund Policy

Generally, we do not offer refunds after project completion, especially when the work has been performed according to the agreed-upon specifications. However, we may offer credits or rework in specific situations, such as:

• If there are significant errors during the project development.

• If the project was not completed as expected or per the original agreement.

3. Non-Refundable Deposits

The deposit paid for services is non-refundable. This deposit is used to secure the project’s initiation and covers the initial time and resources allocated to your project.

4. Credit Process

If you believe you are entitled to credits or rework, please follow these steps:

• Contact us at [email protected] within 14 days after receiving the deliverables.

• Provide a detailed explanation of the issue or concern that warrants credits or rework.

• We will review your case and notify you of the decision within 10 business days.

5. Eligibility for Credits or Rework

Credits or rework may be offered under the following circumstances:

• Significant errors or omissions in the project that were caused by the development team.

• Failure to deliver the project within the agreed-upon timeframe or according to the original scope and requirements.

• If rework or revisions are required due to developer mistakes or miscommunication, we will aim to resolve the issue promptly.

6. Non-Creditable Services

• Services that have been completed and approved by the client.

• Work that has been delivered and is in line with the agreed-upon specifications.

• Services that are non-creditable per the terms outlined in the product or service agreement.

7. Final Decision

Once a credit or rework request is submitted, we reserve the right to determine whether the situation qualifies for credits, rework, or other solutions based on the specific circumstances.